Nope — you don’t need to do anything extra.

When you place an order, our system automatically creates a customer profile for you. This just makes it easier for you to keep track of things — like checking your order status, reviewing past purchases, or getting in touch if something goes wrong.

You don’t need to log in unless you want to — but if you ever do, it’s quick and simple.

A customer account gives you a simple way to view your past orders, check tracking info, and update your details if needed.

You don’t need to create one manually — it’s automatically created when you place an order. If you ever want to log in, just enter your email and we’ll send you a secure link to access your account. No passwords or setup needed.

Just go to the My Account login page and enter the email address you used when you ordered.

We’ll send you a secure one-time link to access your account — no passwords needed, no hassle.

Yes — our login system uses secure one-time links, so there’s no need to remember a password.

Just enter your email and we’ll send you an instant login link that gives you access to your account.

There are a few reasons it might not be working:

Wrong email address: Make sure you’re entering the same email address you used when you placed your order. If you use a different one, we won’t recognise it.

Expired link: The login link we send is only valid for a short time. If it’s expired, just request a new one by logging in again.

Spam folder: Check your junk or spam folder — the email sometimes ends up there.

No account yet: If this is your first time ordering, your account may not exist yet. It’s created automatically once you place an order using your email.

If you're still stuck, just contact us and we’ll help you get access.

Yes — your account isn’t tied to one device. You can log in from any browser or device, as long as you have access to the email address you used to place the order.

In most cases, yes. As long as you don’t clear your cookies or log out manually, your browser should keep you logged in for a while.

If you get logged out, just enter your email again and we’ll send you a fresh login link.

Yes — if your order was sent using a tracked service, the tracking link will be available in your account once the parcel has been dispatched.

Once you’re logged in, you’ll see a list of all your previous orders — along with the status of each one.

Yes — once you’re logged in and viewing a past order, you can easily reorder the same item again without having to search for it.

Yes — once logged in, you can update your saved addresses and contact info for future orders.

However, if you’ve already placed an order and it’s currently being processed, the delivery address can’t be changed from your account.

If you've made a mistake or need to update the address for an order that’s not yet been dispatched, please get in touch with us as soon as possible via our Contact page — we’ll do our best to help if it hasn’t already been packed and posted.

Just log in to your account and head to your account settings. From there you can update your email, address, or contact number.

However, if you’ve already placed an order and it’s currently being processed, the delivery address can’t be changed from your account.If you've made a mistake or need to update the address for an order that’s not yet been dispatched, please get in touch with us as soon as possible via our Contact page— we’ll do our best to help if it hasn’t already been packed and posted.

When you're logged in, you'll see a log out option in the top-right corner of the account area. Just click that to safely log out of your account.

Yes — your account is protected by secure one-time login links and encrypted connections. We never store your card details, and we don’t share your info with anyone else.

Eventually, yes — for security reasons, you may be logged out after a period of inactivity or if your browser clears cookies. You can log back in anytime with a fresh link.